Chatbot
An AI-powered program that simulates human conversation through text or voice to assist users with questions and tasks.
What Is Chatbot?
A chatbot is an AI-powered software application that engages in conversation with users through text or voice. Modern chatbots powered by large language models can understand context, handle complex queries, and provide natural, helpful responses. Businesses use chatbots for customer support (handling FAQs, order tracking, troubleshooting), lead generation (qualifying prospects, booking meetings), internal help desks (IT support, HR questions), and sales assistance (product recommendations, pricing inquiries).
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Explore AI-Powered SolutionsRelated Terms
Natural Language Processing (NLP)
AIAI technology that enables computers to understand, interpret, and generate human language.
Large Language Model (LLM)
AIAI models trained on massive text datasets that can understand and generate human language, such as GPT-4 and Claude.
Artificial Intelligence (AI)
AIComputer systems that perform tasks normally requiring human intelligence such as learning, reasoning, and problem-solving.